Lab Space Connect

Privacy Policy

Last updated: 5 June 2026

1. Introduction

Lab Space Connect ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you use our website at labspaceconnect.com and when you engage with our brokerage services.

Lab Space Connect is operated from London, United Kingdom. We act as a data controller in respect of the personal data we collect about you.

By using our website or contacting us, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Lab Space Connect is a laboratory space brokerage service based in London, UK. We connect life science companies and researchers with laboratory and innovation spaces across the London market. We receive a commission from operators when we successfully match a client to a space; there is no charge to you as the client.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@labspaceconnect.com
Website: https://labspaceconnect.com

3. What Personal Data We Collect

3.1 Data you provide directly

When you complete our enquiry form or otherwise contact us, we may collect:

• Your full name
• Company name and job title
• Email address
• Phone number
• Details of your laboratory space requirements (space type, size, biosafety level, equipment needs, timeline and budget)
• Any other information you choose to share with us

3.2 Data collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on site
• Referring URL
• Device type and operating system

This data is collected using cookies and similar tracking technologies. Please see Section 8 for more detail.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide our brokerage services
• To match your requirements with suitable laboratory spaces across our network of operators
• To communicate with you about potential matches, viewings and terms
• To share relevant details of your requirements with laboratory operators who may be able to meet your needs (see Section 6)
• To improve our website and services
• To comply with our legal and regulatory obligations
• To send you service-related communications

5. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases for processing your personal data:

• Contract performance: Processing necessary to respond to your enquiry and provide our brokerage services.
• Legitimate interests: We have a legitimate interest in operating and improving our business, provided this does not override your rights.
• Legal obligation: Where we are required to process data to comply with applicable law.
• Consent: Where you have provided consent (for example, for any marketing communications), which you may withdraw at any time.

6. Who We Share Your Data With

We may share your personal data with:

• Laboratory space operators: We share relevant details of your requirements (such as company name, space needs and contact details) with operators in our network in order to identify and present suitable options to you. We will only do this in the course of providing our brokerage service.
• Service providers: Trusted third-party providers who help us operate our website and business (for example, email and hosting providers). These parties process data only on our instructions and are subject to appropriate data protection obligations.
• Professional advisers: Lawyers and accountants where necessary in the course of running our business.
• Legal and regulatory bodies: Where required by law, a court order or regulatory authority.

We do not sell your personal data to third parties.

7. How Long We Keep Your Data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including:

• Enquiry data: We will retain records of your enquiry and any related communications for up to 3 years following the conclusion of our engagement with you, in order to manage our business relationship and meet legal obligations.
• Website analytics: Aggregated analytics data may be retained for up to 2 years.

When data is no longer required, we will securely delete or anonymise it.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

We may use:

• Strictly necessary cookies: Required for the website to function properly.
• Analytics cookies: To understand how visitors use our site (for example, via tools such as Google Analytics). Where we use analytics cookies, data may be processed outside the UK/EEA.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

We are based in the United Kingdom. If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, as required by UK GDPR.

10. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To ask us to correct inaccurate or incomplete data.
• Right to erasure: To request that we delete your personal data, subject to certain exceptions.
• Right to restriction: To ask us to restrict how we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests.
• Rights related to automated decision-making: We do not carry out solely automated decision-making that has a significant effect on you.

To exercise any of these rights, please contact us at hello@labspaceconnect.com. We will respond within one month of receiving your request. We may need to verify your identity before fulfilling the request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

Lab Space Connect
London, United Kingdom
Email: hello@labspaceconnect.com
Website: https://labspaceconnect.com